Canada-wide delivery. 30-day returns.

We ship only to eligible Canadian delivery addresses. We do not currently accept international orders or deliver to freight forwarders outside Canada.

Available shipping services are determined after you enter the delivery address in Shopify checkout. If checkout does not offer a rate for an address, we cannot accept the order for that address at this time.

Pair and Trio packages include standard shipping within Canada. Shipping for a Single is calculated from the delivery address and displayed before payment. Applicable sales taxes are also calculated in checkout.

Any delivery date shown at checkout or in an order confirmation is an estimate, not a guarantee. Carrier, weather, remote-area, and other delays outside our reasonable control can affect delivery. Tracking is provided when the selected service supports it.

Contact us as soon as possible if an order address is wrong or you want to cancel. We will try to help before fulfilment, but we cannot guarantee a change or cancellation after an order has entered packing or has shipped.

Customers are responsible for entering a complete, accurate delivery address. Additional carrier charges caused by an incorrect or incomplete address may be deducted from a refund where permitted by law.

To return an Anchor purchased directly from us, contact support within 30 days after the carrier records delivery. The return must be authorized before it is mailed.

• The Anchor must be returned in good condition with every device, insert, and included item from the package.
• Opening the package and reasonably trying the product does not by itself make it ineligible.
• Damage beyond reasonable evaluation, missing package contents, or a product that has been altered may reduce the refund or make the return ineligible, to the extent permitted by law.
• Products bought from another seller must be returned under that seller's policy.

For a standard 30-day return, you are responsible for the cost of shipping the package back to us. Use a tracked service and keep the receipt until the return is complete. You remain responsible for the parcel until it is delivered to the return address we provide.

If we approve the return as a warranty claim, damaged-on-arrival order, or our fulfilment error, we will provide or pay for standard return shipping within Canada. Do not send a product back before receiving instructions; unauthorized shipping costs are not reimbursed.

After the authorized return is received and inspected, an eligible refund is issued to the original payment method for the returned product price and applicable product taxes. Any original shipping charge is non-refundable unless the return is due to an approved warranty claim, a damaged or incorrect order, or another right provided by law.

Your bank or payment provider may need additional time to post the credit. We do not offer direct exchanges for preference returns; return the eligible product and place a new order. A warranty replacement follows the separate warranty process.

If a shipment arrives damaged, contains the wrong item, or is marked delivered but cannot be found after checking the delivery location, contact us promptly. Include the order number and, when relevant, photographs of the product, packaging, and shipping label. Keep the packaging while we investigate.

We may confirm the delivery details with the carrier before providing the appropriate replacement, refund, or other remedy.

Send the order number, delivery postal code, the item being returned, and a brief reason for the request. We will reply with eligibility confirmation and the Canadian return address.