The physical Anchor is covered for one year.

Who and what is covered

This one-year limited warranty covers a genuine physical Anchor device purchased directly from Anchor or an authorized Canadian seller by the original purchaser, or received by its original gift recipient. Proof of purchase is required.

Coverage lasts for one year from the recorded delivery date or, for an authorized retail purchase, the purchase date shown on the receipt. The warranty applies to the physical Anchor hardware and is not transferable beyond the original gift recipient.

Covered defects

The warranty covers defects in materials or workmanship that cause the physical Anchor to stop performing its intended passive NFC function during ordinary use within the one-year coverage period.

What is not covered

• Loss, theft, or inability to locate the device.
• Cosmetic wear, surface marks, colour change, or other changes that do not prevent intended operation.
• Damage caused by accident, impact, crushing, liquid, fire, extreme temperature, improper storage, misuse, neglect, or use outside the published instructions.
• Unauthorized modification, opening, repair, altered NFC data, counterfeit devices, or use with incompatible products.
• A phone, case, accessory, the Anchor app, Apple, Google or other platform services, network service, or future third-party software and operating system changes.

Our remedy

After confirming an eligible claim, Anchor will, at its option, repair the device or replace it with a new, refurbished, or functionally equivalent Anchor device. A replacement may differ in finish or appearance when the original version is no longer available.

If repair or replacement is not reasonably available, Anchor may refund the original price paid for the affected physical device. A replacement remains covered for the rest of the original one-year coverage period. Replacement does not restart or extend that period, except where required by law.

Warranty shipping

For an approved claim within Canada, Anchor will provide a prepaid standard shipping label or other approved shipping arrangement for the required return and will cover standard delivery of a repaired or replacement device.

Contact us before mailing anything. Expedited, uninsured, or unauthorized shipping expenses are not reimbursed. We may ask you to return the affected device before a remedy is sent.

How to make a claim

Contact support with the order number or receipt, the device owner's name, a description of the problem, and photographs or a short video if requested. We may provide troubleshooting steps or ask for the device to be inspected before approving a claim.

Returns and statutory rights

A change-of-mind return is governed by our separate 30-day return policy. This warranty gives you specific contractual rights and does not replace, restrict, or exclude any non-waivable warranty, condition, guarantee, or remedy provided by the laws of your province or territory.